Important Notice: Despite recent events surrounding COVID-19 and new state-wide restrictions in California, American Hakko Products, Inc. continues to operate at 100% efficiency. We'd like to reassure our customers that we have sufficient inventory to meet demand and our supply lines to our factories that remain open.
AHP is committed to protecting your privacy and safeguarding the personal information you provide to us. This policy describes our practices regarding personal information collected through our relationship with you. In this policy, 'personal information' means your name, company name, account numbers, address, telephone number, and e-mail address plus other information that personally identifies you, including your industry, the number of employees at your company, and purchase history, and “we” and “us” means AHP as well as its affiliated companies.
How much information must I share?
The amount and type of information we collect from you depends on your activities and use of our Web site. The information you share with us helps us to improve your experience on our Site and the services we offer to you.
Is my personal or account information used for any other purpose?
We may use your personal and account information to provide products or services you have requested, respond to a communication from you, contact you, and improve your experience on our Site.
We may occasionally send you promotional or product information, or important information about our company and services. If you do not wish to receive promotional or product information, you may opt out of future communications by following the instructions in the e-mail communication or contacting AHP’s Customer Support Division.
We may also analyze and act upon your personal and account information as part of our standard business practices in order to measure how we are doing and to better understand how we can improve our services to you and the products we provide.
Will my personal and account information be provided to any other party?
Access to your personal and account information is restricted to those who need access to use it to provide to you the services or products you have requested. Your personal and account information may be disclosed to respond to subpoenas, court orders, or other legal process, as required by law, or to establish or exercise our legal rights or defend against legal claims. AHP does not sell personal and/or account information to any person or organization outside of AHP.
How do you protect my personal and account information?
We use 128-bit encryption technology and Secure Socket Layers (“SSL”) in all areas where your personal and account information is required. Our Web site is certified by GoDaddy, which verifies that our Web site is authentic and that we use SSL security. To view our GoDaddy certificate, click on the image of the closed lock or the solid key to the right of your address bar window. Our Web site security information will appear.
In addition, your personal and account information and transaction history are kept behind our firewall on separate servers. All transaction information is processed under encrypted channels. Credit card information used in some transactions is double-encrypted and not stored on our systems.
How can I correct inaccurate information?
You may correct the personal and account information we maintain by contacting our Customer Support Department by: